Return Policy Overview, for; Emphasizing Clarity and Equity

In the world of online shopping ensuring customer contentment and establishing procedures for returns and reimbursements is crucial. At we place an emphasis on openness and equality in all our transactions. Our detailed return policy aims to safeguard the interests of both our customers and vendors while also nurturing a marketplace atmosphere. Lets explore the specifics of our policy;

Starting a Return;

To initiate a return kindly reach out to us via email at [email protected] within 7 days from when you received your order.

Refund Timeframe;

Our policy permits returns within 7 days after delivery. Regrettably if than 7 days have transpired since your purchase was delivered we are unable to provide a refund or exchange.

Items that are Damaged or Faulty;

We comprehend the dissatisfaction that comes with receiving faulty items. Be assured that we will arrange for a replacement or refund if your order arrives in condition. Furthermore with route package protection for lost items well you can benefit from additional peace of mind.

Processing Time for Returns;

Returns typically require 2 3 weeks, for receipt and processing.
If you need to send an item for reasons, than damage or wrong delivery you’ll have to cover the shipping costs yourself to return it to us or the seller.

Checking High Value Items;

For items priced at over $500 it’s important to inspect the product, for any damages when it arrives. If you fail to do and its sellers won’t be held liable for any damages. If you discover damage upon arrival and haven’t opted for Route Package Protection you’ll need to file a claim and provide us with the claim number.

Refund Procedure;

Once we receive your return we’ll proceed with issuing a refund, replacement or a gift certificate based on your refund method.

Key Points;

Returns that aren’t received by our return center within 15 days of creating the return label will be automatically closed in our system. Reach out to us at [email protected] if your return hasn’t been shipped or processed by the return center within 15 days of creating the label.If you decide to return an item because you’ve changed your mind please note that there may be a 30% restocking fee applied and any shipping charges incurred during the shipment (though we don’t charge for shipping) could also be deducted.


Refunds will be processed back, to the payment method. Provided as a gift certificate.
It may take 3 5 business days for refunds to reflect in your payment account.
Gift certificates sent via email may take up to 48 hours to reach your inbox while those sent by post usually arrive within 2 6 business days.
Refunds are only given for returned items. Do not cover shipping costs.

Ineligible Returns;

Customized/Handmade/Dropship/Elderly/Health Care/Bed and Bath items (such as mattresses, towels, sheets and pillowcases)/Shoes are non returnable once submitted with no exceptions.
Only priced items are eligible for refunds. Sale items cannot be refunded.
Gift cards, software products and certain health and personal care items are also not eligible for returns.

Additional Information;

Return refunds can be credited back, to the PayPal transaction within 30 days of purchase.
If a PayPal transaction is older, than 12 months we will issue a check to the buyer. If the original payment card is no longer valid due to cancellation, expiration or closure a check will be sent to the purchaser. We have the right to decline returns that appear suspicious, abusive or excessively repetitive.

Regarding Fees for Returns and Shipping;

Return Shipping Costs; The buyer is responsible for covering the return shipping expenses.
Restocking Fee; A restocking fee of 30% may apply for returns to product defects or inaccuracies in the item description.
Original Shipping Costs; As sellers cover the shipping fees for delivering items to buyers these costs will be subtracted from the refund amount.
Additional Fees; Any charges incurred during the return process, such as customs fees or insurance costs are the responsibility of the buyer. These fees will also be deducted from the refund amount to ensure sellers do not suffer losses due, to returns initiated by buyers.

This detailed return policy aims at promoting transparency and fairness in our marketplace while protecting both our customers and sellers interests.
For any help or questions regarding our return policy feel free to contact us at [email protected].